Tiki Central / Collecting Tiki / has this happened to you?
Post #142972 by Mai Tai on Thu, Feb 24, 2005 1:33 AM
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Mai Tai
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Thu, Feb 24, 2005 1:33 AM
I noticed that this guy is a "Square Trade" dealer. This is some kind of service that the seller actually pays for through ebay, which guarantees that you the buyer can get your money back if something goes wrong with the transaction. Go to the auction page for that item, and at the very top of the Description section, you will see the Square Trade logo. Click on that to find out more about filing a claim. Some info on filing your claim through square trade can be found here: Here are some cliff notes from that link: "Make sure you file a case within 30 days" "File a case with the SquareTrade Online Dispute Resolution Service and make a good faith attempt to resolve the issue through direct negotiation and mediation. You must file your case within 30 days from the close of the auction to be eligible to file a buyer protection claim. The close date of the transaction is defined as the date the auction closed on eBay." "Make sure you file a claim within 60 days and provide all required documentation within 120 days." "Make sure you try other forms of credit - eBay, PayPal, Credit Cards etc. first"* I suggest that you file your case right away with both Paypal and ebay. You payed through Paypal, right? Did you buy the additional Paypal insurance guarantee? If so, then you should be instantly refunded your money through Paypal. If not, then I think Paypal still will refund your money, but it might take a while longer. I think both ebay and Paypal will pursue the seller, and pressure them, especially Paypal. The seller could be in jeopardy of having their Paypal account suspended if they are in violation of Paypal policy. Contact Paypal and ebay first, and then when you confirm this with them, then contact the seller and inform them of that. I had an auction that I won that went horribly wrong. I have a policy that I usually only buy items from sellers that accept Paypal, since that gives me a couple of levels of protection in case the seller never ships the item, or if it's damaged or broken when it arrives, or even if it's mis-represented. And with that Paypal buyer insurance guarantee, even if the item arrives, and you decide that you don't like it and don't want it, then Paypal will still give you your money back! Here's my ebay horror story. I won an auction from someone that stated on the auction that they take Paypal. Well, his Paypal account had been suspended for some time, due to violations of Paypal policy, so he mis-represented his auction. When I tried to Paypal him the funds, they were automatically refused by the Paypal system. He then tried to strong-arm me into paying him a money order or send the money through Western Union only. Well, I was highly suspicious - he was already being dubious, and if I sent funds that way, then I could be left high and dry. When I offered to only pay through Paypal, and no other way, the guy flipped out, started sending me threatening e-mails, threatened me with feedback extortion, and managed somehow to get my ebay account suspended immedietly! I had to go through an appeals process, and talk at length to a supervisor at ebay to get things rectified. It took about two weeks. Once my account was re-activated, I started getting threatening and insulting e-mails from the guy again. I had to forward all of those to ebay's safe harbor department, and they had to crack down on the guy. They told him to forget about the item, that they were declaring the auction null and void since he mis-represented taking Paypal on his auction, and that if he harassed me any further, then they would suspend his ebay account. That finally got him off of my back. Oh yeah, and that b*tt-munch was a "Square Trade" seller as well, so I don't put much stock into that anymore. I notice that he is still listing on his auctions that he takes Paypal. [ Edited by: Mai Tai on 2005-02-24 01:47 ] |