Post #261373 by vintagegirl on Tue, Oct 17, 2006 10:20 PM

Although I used to shop occasionally at Tower too (mostly bought my concert tickets there), I got my best customer service from a tiny record store in the San Fernando Valley called Blue Meenie Records on Ventura Blvd. They were the hardcore import guys that had stuff no one else had. Not even Moby Disc. And they were cheaper than all the others too. But they are sadly long since gone.

Another great place here in the Valley was called BeBop Records in the heart of Reseda. They were a combo record shop, performance space and art gallery. Los Lobos and other local bands used to perform there. Unfortunately, they exceeded the fire code limit one too many times and were shut down. During my college years, they were the only place close enough to my home that I felt I could drive my unreliable car to hear new live music. Rich, the owner was always trying to give new bands and artists a break (and paid them well too!) when no one else would. They are sadly missed.

Unfortunately, I think most businesses these days completely underestimate the importance and power good customer service can have. I would rather deal with a business with great customer service than one that is cheaper with bad or non-existent customer service.