Post #29909 by honolulu harrys on Thu, Apr 10, 2003 4:13 PM

On 2003-04-10 14:28, PolynesianPop wrote:
Actually, there's one closer to me in Chino. I'm not really excited about it - it used to be a Crabby Bob's and the last time I was there I got incredibly terrible service. So much so that I mailed a letter to the manager to complain about it. And guess what they did in return to resolve it? .....Absolutely nothing! No correspondence, No acknowledgement whatsoever.

If the management and staff are the same, I'm sure the crappy service will still be the same as well.

Poynesian Pop, I am sorry your experience at Crabby Bobs was not a good one, and Honolulu Harrys is going to do everything we can to make your next outting a positive one. In the future a letter is a good way to go to voice complaints or positive ideas but talking to a manager at the restuarant will get their attention. Then send a letter to corporate. I do have to say that Crabby Bobs did very well at Chino and Corona but after we sold the concept, we thought it would be nice to focus on a new idea. We look forward to seeing you there.