Holokai Grill - Honolulu; new tiki restaurant - General Tiki

M mzoltarp Member Bakersfield, California Joined: Apr 28, 2006 Posts: 163	M mzoltarp Posted posted on Sun, Oct 21, 2007 5:29 AM Whether the meal is free or not, the service should reflect the intent of the restaurant. The restuarant CHOSE to do a promotion and this is done usually to ENCOURAGE repeat business. If--as in this case--the staff was rude during the free meal, that same less-than-the-best atitude will be present in some form for paying customers at other times. Lack of respect and cordiality to customers is an unpardonable sin in the restaurant world. I guess I am unsure which I find more stunningly wrong the attitude of the restuarant or the attitude of some here who are of the mind that the customer was at fault for expecting to be treated properly.

Whether the meal is free or not, the service should reflect the intent of the restaurant. The restuarant CHOSE to do a promotion and this is done usually to ENCOURAGE repeat business. If--as in this case--the staff was rude during the free meal, that same less-than-the-best atitude will be present in some form for paying customers at other times. Lack of respect and cordiality to customers is an unpardonable sin in the restaurant world. I guess I am unsure which I find more stunningly wrong the attitude of the restuarant or the attitude of some here who are of the mind that the customer was at fault for expecting to be treated properly.

Post #339622 by mzoltarp on Sun, Oct 21, 2007 5:29 AM