Post #389428 by tiki-a-fair on Wed, Jun 25, 2008 11:01 AM

On 2008-06-24 21:28, tobunga wrote:
Well, I really don't want to add to the grumbling that's already been posted, but as an attendee of several Disneyland Merchandising Events over the years (Pirates, Haunted Mansion), Disneyland never seems to learn from their repeated mistakes. It seems every event is poorly planned and executed. But like a dope, I keep coming back.

I didn't get the item for which I stood in a three hour line to purchase, the 5 figure tiki god set. It sold out by the time I got into Disneyana at 10.45am.
The edition was 1,000 but apparently they only received about 100 sets. (Disneyland didn't bother to inform us of this, unlike the fountains) So I got to pay an extra 35.00 for shipping when I ordered it by phone the next day! That was the Happiest Phone Call on Earth!

I would think after repeated merchandising fiascoes, Disneyland would know to order the product with enough time to insure they have plenty on hand for the saps that are willing to stand in a three hour line to purchase it.

At least I have an annual pass, so I didn't have to pay to get into the park, plus the discount the pass provides.

But the Tiki Room 50th is only five years away... and the Haunted Mansion 40th is next year! They've got me hooked!

You should call back and get your shipping back you shouldnt of had to pay shipping at all. If you were in line and they ran out you were to get free shipping when it did come back in. As well they did run out at 10:45 but if you asked them they got more in later that day. you could of paid for it at the disneyana store and come back in 2 hours to pick it up. that is what I did. I feel for you I really do, that is not right. Tell them you were in line and you want a manager! Same goes for the fountain if you are on the list you get free shipping for that too.