Swizzle Sticks - LA Times Article 9-16-10 - Collecting Tiki

L Lukeulele Tiki Socialite So Cal-holic Joined: Feb 04, 2006 Posts: 382	L Lukeulele Posted posted on Fri, Oct 1, 2010 10:12 PM Can't say that I've had the same luck with Royer. In fact, it has been down right pitiful. I've sent Traci Ames five emails so far with only one being answered. (the first one). I asked what the minimum order is and what shipping would be on mai tai glasses with my self supplied artwork. She responded short and sweet: "36 - what's your zip code". That was the last I heard back.......again, after sending four more emails letting her know I have four separate orders to go into production (each way more than the minimum.) I then sent an email to the president and CEO, Roger Williams asking him for a response. NOTHING. Sorry Royer, your customer service sucks. I have since found a different company to do business with who actually wants to take my money. I will tell as many people as I can about this poor service and to stay clear of them. Not a good way to run a business in this economy.

Can't say that I've had the same luck with Royer. In fact, it has been down right pitiful. I've sent Traci Ames five emails so far with only one being answered. (the first one). I asked what the minimum order is and what shipping would be on mai tai glasses with my self supplied artwork.
She responded short and sweet: "36 - what's your zip code". That was the last I heard back.......again, after sending four more emails letting her know I have four separate orders to go into production (each way more than the minimum.)
I then sent an email to the president and CEO, Roger Williams asking him for a response. NOTHING.
Sorry Royer, your customer service sucks. I have since found a different company to do business with who actually wants to take my money.
I will tell as many people as I can about this poor service and to stay clear of them. Not a good way to run a business in this economy.

Post #557381 by Lukeulele on Fri, Oct 1, 2010 10:12 PM