Post #694447 by MadDogMike on Tue, Sep 24, 2013 11:47 AM

Why does "Customer Service" have to be an oxymoron? And why does it take 15 minutes and your life history to answer a simple question???!!!!!!!

Customer Service - (with VERY heavy Indian accent) Thank you for calling Dish Network, my name is "Tiffany", how can I help you?
Me - I'm looking at your internet plans on your web page, can you tell me what "bonus data" is?
"Tiffany" - The High Speed Specialist will be able to answer your question. Have you ever had Dish Network before?
Me - Yes, I currently have satellite TV with you
"Tiffany" - Can I please have your address and phone number?
Me - I don't need any of that, I just want to know what "bonus data" is.
"Tiffany" - The High Speed Specialist will be able to answer your question but we need your address and telephone so we know what services are available in your area.
Me - sigh OK, my address and phone number are XXXXXXXXXXX
"Tiffany" - Thank you very much. We have data plans starting at $29.95 per month with download speeds up to 10mmbs.
Me - Yes, I can see that, I just need to know what "bonus data" is
"Tiffany" - The High Speed Specialist can answer your question
Me - Can you connect me to this High Speed Specialist?
"Tiffany" - Yes, just one moment please.

High Speed Specialist - Thank you for calling Dish Network, my name is Sal, how can I help you?
Me - Yes, I would like to know what "bonus data" is.
High Speed Specialist - Who am I speaking to?
Me - Mike
High Speed Specialist - Do you live at XXXXXXXXXX?
Me - Yes, that is the address I just gave to "Tiffany". Look, I just want to know what "bonus data" is.
High Speed Specialist - "Bonus Data" applies to downloads between 2am and 8am.
Me - Thank you