Post #734359 by EPCOTExplorer on Mon, Jan 5, 2015 11:25 AM

On 2015-01-05 00:20, Hurricane Hayward wrote:

On 2015-01-04 21:14, EPCOTExplorer wrote:
My complaints? No water on the Molokai windows! I loved that little effect and was disappointed not to see it running.

The water effect was working last week, so I'm assuming it's a temporary issue that will be fixed. I've seen it down from time to time over the years, but never for too long.

This and other issues like the garden are indicative of how much of a nightmare it must be to maintain such a unique facility. Things were actually a lot worse before the multimillion-dollar investment in capital improvements following the hurricane damage during the last decade. Anyone remember the leaky roof? Let's hope the continued popularity will allow profits to be rolled back into facility upkeep.

As mikehooker notes, it's unfortunate that out-of-town visitors only get a short time to enjoy all The Mai-Kai has to offer, only to find flaws in one area or another. Service and food/drink quality issues are certainly not as easy to forgive, but also more easily correctable. I know there's an ongoing commitment to QC in this area, so I'll trust that the appropriate systems will work. Meanwhile, I'll be happy to continue to sample all the drinks and make sure they're up to snuff.

I wonder what was wrong with it... It's a fairly simple effect, right? Just a pipe with holes cut at the correct spot?

And the leaky roof is still around, at least in the gift-shop. There's a big plastic bag right above your head as you enter, so as to catch the water. :-/

And I agree with you, to be honest. I'm happy they're improving, but I just want something so special to receive the care and quality it deserves to have. Mai Kai is a gem, regardless.