Post #107622 by CaseyJPS on Tue, Aug 10, 2004 6:54 PM

Yes, it's me. Hanford changed my Username today. Thank you, Hanford.

There's not many here who I immediately make the connection between the person and the Username. So, you're getting the same response no matter who you may be or how well we know each other.

Bottom line, one nasty, disprespectful customer is the kiss of death to any business, especially a small one. That demeanor can permeate the entire environment, from everyone who serves our guests to the guests themselves.

I made a business decision to stick my neck out and "draw-the-line," albeit in a humurous way, but obviously alienating other potential customers. For my sake, the sake of the people I work with, and for the sake of other guests with whom we have an inherent responsibility and positive relationships with, that's my story and I'm sticking to it.

Tiki Oasis will remain a positive, upbeat and escapist event, which gives us all a little breather from a very abusive world we all live in. Let's keep it that way.

I would rather slit my wrists than know someone stayed here and had a bad stay, or negative interaction with another guest which ruined their stay. As always, I appreciate the support (and, by the way, neither I nor the partners of this business have profitted from this business since starting in September of 2000--just for the record).

Mahalo Nui Loa!

[ Edited by: CaseyJPS on 2004-08-10 19:04 ]