shagmart issue - Tiki Marketplace

TM Tiki Matt Member North O.C. Joined: Jul 06, 2004 Posts: 930	TM Tiki Matt Posted posted on Thu, Dec 16, 2004 9:17 PM I had a problem (damaged prints) and tried many times to contact them by phone, to no avail. Tried to email, no response. After a few days I finally got an answer on the phone. They said they'd replace the prints and sent UPS out to pick up the damaged goods(that was yesterday). I haven't received the replacements yet, but I'm hoping they'll come soon. Initially I was not happy at all with their customer service. Once I finally got a hold of them it seemed to go ok. On a scale of 1-10, the artwork/products get a 10, the customer service gets a 5. This subject was partially covered in this post: https://tikicentral.com/viewtopic.php?topic=12149&forum=6

I had a problem (damaged prints) and tried many times to contact them by phone, to no avail. Tried to email, no response. After a few days I finally got an answer on the phone. They said they'd replace the prints and sent UPS out to pick up the damaged goods(that was yesterday). I haven't received the replacements yet, but I'm hoping they'll come soon. Initially I was not happy at all with their customer service. Once I finally got a hold of them it seemed to go ok. On a scale of 1-10, the artwork/products get a 10, the customer service gets a 5. This subject was partially covered in this post: https://tikicentral.com/viewtopic.php?topic=12149&forum=6

Post #131507 by Tiki Matt on Thu, Dec 16, 2004 9:17 PM