Post #217177 by bananabobs on Fri, Feb 24, 2006 7:41 PM

On 2006-02-24 18:03, Tikisgrl wrote:
... Clearly it was not damaged?... The label would have to have been completely destroyed with no information on it & that is just not plausible at all. I'm thinking that Ben's persistence just caught them "stealing". The fact that they opened the package would convince me never ever to use fed ex!!! Anyone?

I got to wade in here, as a EX-20 year management employee of UPS, I can tell you that no one was trying to steal a TiKi, (even Benzarts) Theft is very uncommon, it happens but its rare, employees are watched too closely, cameras are everywhere, facilities have guards who check you in and out, checking everyone’s purse, lunchbox etc. Also these companies prosecute heavily and quickly, making examples of these people. Also why would a person throw away such a good job over some thing.
I will tell you that there is tremendous volume traveling through these facilities, especially in the over-night operations, they only have a few hours to process the packages and get them to destination. I would estimate less than 1/100 of 1% of packages get lost or damaged and most of the time it was due to improper packaging or labeling. I cannot tell you how many packages I have seen with 2 labels on it. Or glass wrapped in newspaper in a used container. Cardboard boxes lose like 85% of their integrity in the first use; newspaper only transfers the shock into the item. The rule is also if the item is irreplaceable, don't use a common carrier, pay the big bucks and have a private trucking service deliver it. Fed-X and UPS were not designed to carry personal items, rather they are designed to carry business goods, packaged as such and are readily replaceable. Both companies are excellent at what they do, their price is reasonable for what you get and service overall is remarkable, and especially when you consider what mammoths these companies are and how much volume is handled overnight! It does stink that when reduced down to the personal level, especially our beloved Benzarts, that there was a service disconnect, but, on the same personal level there was Peggy waiting for the call, keeping the TiKi warm and safe. Typically the address clerks are the sharpest tacks in the box and really try to fix any problems. I have seen them go above and beyond the call of duty daily. Most employees of UPS bleed brown and are proud of the service that they render as well as UPS overall.
ATLANTA, Feb 21, 2006 (BUSINESS WIRE) -- UPS (UPS) today was rated "America's Most Admired" company in its industry in an annual survey conducted by FORTUNE magazine.
The company also ranked in the Top 10 across all of corporate America in seven of the eight criteria used by the magazine to rank companies, including a No. 1 ranking for social responsibility for the third straight year.
UPS was ranked No. 2 in the United States for "product quality." It was rated No. 3 in each of the categories of "best use of assets" and "financial soundness." And it ranked No. 5 for "people management;" No. 6 for "management quality,"