Post #29921 by PolynesianPop on Thu, Apr 10, 2003 5:38 PM

Honolulu Harry,
Thanks for the reply to my post. I'm sure as a restaurant owner it concerns you when a customer is not happy with their experience. I must say I'm happy to hear that you no longer have an affiliation with Crabby Bob's. However, my last experience there left such a bad taste in my mouth that I'm really hesitant to visit that location again - and my wife shares the same sentiment. Honestly, I still feel as though that bad experience was never rectified and now, knowing that Crabby Bob's has changed hands completely, I feel as though it will never be resolved.

Like our experience at Billy's, it almost feels like there's nothing one can do. The restaurant will get a steady stream of customers anyway regardless of complaints. It seems like the only time an establishment will do something right is when they feel there could be a significant impact on their business. For example, only now that my complaint has been posted here on a public forum, do I feel like I'm finally getting a response.

On 2003-04-10 16:13, honolulu harrys wrote:
Then send a letter to corporate.

I didn't do this simply because I assumed (wrongly) that the restaurant manager was empowered enough to resolve this himself. I shouldn't have to contact the corporate office to have a simple complaint rectified.

**Poly-Pop ***

[ Edited by: PolynesianPop on 2003-04-10 18:16 ]