Post #388721 by disneydan on Sun, Jun 22, 2008 12:53 PM

Just got back from the Tiki Room event. This was the most poorly managed event that I have ever attended at Disneyland. They advertised the event as starting at 8am, we got there at 6am. To start it all off they let in people early that stay at the Hotels (and some that did not) I can understand that, but they should have everyone waiting for the event have a fair chance of getting in line, maybe giving out wrist bands. The main fiasco began when we were informed that they only had 60 fountains in stock due to labor disputes in China. Instead of taking our names in the order that we were in line they stated that we would have to call in on Monday morning to their merchandise services department to see if we can order them. As you can imagine, this had everyone very upset, most people came specifically for the fountain (one couple flew in from Denver) I was so upset that I went to City Hall to complain, I was getting nowhere until the wonderful woman that was behind me in line showed up at City Hall. She took the issue to the top, I don’t know who she spoke with but they spoke with event management and they changed their minds about not taking orders. After that the Head of merchandising and the Event manager came down the line telling us that they would take our names and call us when the fountains were available. When they started taking names we told them that we would be traveling in Costa Rica in a few weeks and they took the dates and stated that they would call us after our trip, great customer service. I ended up getting everything I wanted yet we were in the first 1/4 of the line - several items had shortages. I feel bad for the people behind us.