Post #616946 by TxBwana on Sat, Dec 10, 2011 5:50 PM

Just a quick question. I have purchased many, many mugs from Tiki Farm over the years (haven't most of us?)... and never, ever had a problem. Wonderful customer service. But this Christmas, my daughter who lives in Austin, (who is also a frequent customer) attempted to purchase on November 27th a mug for me for Christmas... not once, not twice, but now 3 times they have sent her the wrong mug. The last time she reported this error, Sharon assured her they would check the mug before it was sent to make sure it was the right one. It came today and again it was the wrong one. She is frustrated and rightly so. She was trying to keep the whole thing a secret from me -- I still don't know which mug it is-- but today she told me she was having a problem with Tiki Farm when I mentioned I was getting ready to place an order with them. The whole thing has taken something that should have been fun and made it definitely a downer.

Has anybody else been having problems? Is there a way to contact Holden on here?

Thanks for replying... and like I said, we love Tiki Farm and have purchased from them for years, but 3 times to get an order right is kinda crazy...and the order still isn't right and Christmas is coming...