Ebay question re: refunds - Beyond Tiki

K Kenike Tiki Socialite McKinney, TX Joined: Jul 24, 2003 Posts: 1207	K Kenike Posted posted on Tue, Dec 9, 2003 2:17 PM I've been selling all of my old vinyl records on Ebay in lots of about 10. I use special boxes made for shipping vinyl and have been sending them Media Mail without insurance. One of my buyers emailed me saying that he never received the records I shipped on 11/19. I told him if he didn't receive them within another week I'd refund him the cost minus the shipping (it was only $6.00). Is this reasonable? Too reasonable? Should I refund the shipping as well? I've been selling on Ebay since May and this has never happened before. :drink:

I've been selling all of my old vinyl records on Ebay in lots of about 10. I use special boxes made for shipping vinyl and have been sending them Media Mail without insurance. One of my buyers emailed me saying that he never received the records I shipped on 11/19. I told him if he didn't receive them within another week I'd refund him the cost minus the shipping (it was only $6.00). Is this reasonable? Too reasonable? Should I refund the shipping as well? I've been selling on Ebay since May and this has never happened before.

:drink:

Post #64031 by Kenike on Tue, Dec 9, 2003 2:17 PM