Post #649913 by Tiki Kaimuki on Tue, Aug 28, 2012 12:28 PM

On 2012-08-28 09:48, White Devil wrote:
Don't let your mouth get ahead of your brain in the midst of misunderstandings, and there's a chance to overcome them. Most of the independent artists here are one-man bands, not amazon.com, so you sometimes have to remember that it is what it is.

As an "independent artist" who does everything himself, I will say that if this claim is true it is completely unacceptable and the "mouth get ahead of your brain" comment is pretty lame. You don't take someone's money and then fail to send a product or refund, PERIOD.
A customer should not have to hound you for something they paid for. It's not just weak customer service it's a weak way to exist.
I've had to deal with this type of nonsense with some small record labels and it can get really frustrating when you try in good faith to keep things civil. Hopefully this will all work out for everyone involved.