Post #670008 by Sunshine Tiki on Wed, Mar 6, 2013 5:08 PM

In the last few years I have been to a few of the locations in the US. I visited the Vegas location, it was a tragedy. Should have never opened. Tried to visit the Chicago location, but even though their website said they were open and their phone lines said they were open, they were closed for good. While visiting two other California locations I had service so bad I walked out mid meal and refused to pay on one visit. In each case I did try to speak with management and or corporate. No guest service was offered.

Their rum and food items change labels and packaging so often Im not sure what to look for on the store shelf. The signature dark rum is pretty bad, but I still have a soft place in my heart for their hot buttered rum batter.

Aside from the pool bar at the Beverly Hilton which seems to have good drinks and good service....it is no wonder the company closes locations so randomly. I would love to see their organization figure out what leadership/management is but that doesn't appear to be happening.

Am I missing something?