Post #762532 by tikiskip on Sun, Apr 17, 2016 2:30 PM

Yeah I saw that and it is funny.
Plus it's true that not all customers are right.
But when you have a pattern of bad reviews like say service is bad, well that
probably holds water.

And in these cases it's the fake good reviews that are greater in numbers.
Can only guess they are fake but some came in when they were not open and the one site says "hey we got something free give them good marks".

We had many regulars at my restaurant and they all said great things and that's nice, but if you have a problem and they let you know you can fix it so that a person who does not know you won't never come back because of said problem.

We had soup at our place and the cook forgot to turn on the warmer but none of the four people who got kinda warm soup did not tell us as they did not want to offend us, but hey that is an easy fix and we want to know about things we can fix.

Even the bad things we can't fix like my crazy sister.

I think pointing out the bad stuff can be helpful.

BUT I never yelp or do Facebook reviews just so ya know.