Post #774274 by tikiskip on Tue, Mar 21, 2017 9:46 AM

You know if you get to know your customer and talk to them know their names you will find that they cut you a lot of slack if you have a busy day or are off in your service.
Knowing your customers will also help as they can tell you of problems your place may have that you don’t know of.

Things like “hey that bartender is stealing” or that “person can’t make change” “I came in the other night and…”

Plus people like knowing the owner.
And don't do that BS "Hey how is everything tonight?" or "How's your food tasting"
Get to know them and talk as you would to a friend.

I see when places are failing the owners will hide stay in the back cuz hey who wants to face that, or even not come in at all.

But that is the time they are needed most to try and fix things, help out.

This could also be a “manager” but it’s hard to find a manager that will care as much as the owner and many times the manager is part of the problem.

In the old time successful places I see the owner is watching everything and working/helping.
Most times right next to the cash register watching the money.

The smartest thing I saw my sister do was introduce other customers to each other, now they come in to see each other.
And you don't need to entertain them as much as all their new friends are there doing it for you.