Post #780392 by AceExplorer on Sun, Oct 8, 2017 3:10 PM

On 2017-10-07 21:00, kevincrossman wrote:
Some of the recent Yelp reviews paint a poor picture of the service there lately.

Ignore any bad stuff about Mai-Kai you may see on Yelp. This is the TOP tiki place to see, you'll need to spend a full evening there to absorb and comprehend it all. The staff is phenomenal, and they really care about what they have to offer.

Service? Don't worry about it - it's just like any other place which gets slammed. They do a fantastic job with both food and drinks. Just like any other place, they can get unexpectedly large crowds and sometimes are a bit short on staff as a result, but that's not generally the case. If it does happen when you go, focus instead on the richness and depth of the experience, do the best you can under the circumstances, and cut 'em some slack. You will see what a class act they are when you see them under pressure and handling large groups of guests.

Swanky is right - treat the maitre'd well and you will also be treated well. This is one of those hard to find places where some of the old school stuff goes a long way. Have fun!!!