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Post #79754 by Kailuageoff on Sun, Mar 7, 2004 7:06 PM

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I called American Express the other night to ask when I would get my next statement. The guy on the phone just kept repeating "In six to eight weeks Mr. Sundstrom", even though I asked four different questions. I should have asked when I should make a payment after receiving my statement because I know he would have said, "In six to eight weeks Mr. Sundstrom".
Seems like the name "American Express" is no longer accurate. This outsourcing thing is going to bite some of these companies in the a**.