T
Joined: Aug 23, 2003
Posts: 28
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T
Hi Swanky,
Really sorry to hear about the damage to your Mai Kai decanter - makes my stomach hurt. But as you say, at least the decanter itself wasn't broken. I've had to make two insurance claims through USPS in the past couple of years. First off, save ALL the original packaging and box that the decanter came in. They'll want to inspect it to see how the damage to the decanter occurred. The person that insured it for you must fill out the proper paperwork so that you can be eligible for reimbursement. What would be ideal is if you have a photo of the decanter showing the condition it was in before it was mailed. If you got it off eBay, then of course this isn't a problem, plus you have a record of what you paid for it. If you didn't get it off eBay, hopefully you at least have some sort of receipt so you can prove it's value. I was refunded the cost of what I paid on eBay for two Trader Dick's mugs that arrived in pieces (only wrapped in one sheet of newspaper and crammed into a box together). The post office also refunded the shipping cost but not the insurance fee since you pay the fee to have them process a refund if necessary. The clerk asked me if I wanted the mugs anyway, since they were just going to toss them - one was fit for a mosaic at best, the other had a big crack down the back but the front was okay. I'm not sure if this would be the case if you decide to pursue a refund. I honestly think it just depends who you are dealing with. Hope this helps. If you still have unanswered questions, let me know.
TikiTimbo
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