F
Joined: May 11, 2004
Posts: 2061
|
F
Well, I'm finally getting help, although I'm not getting anything
extra in return. We are doing a system exchange. They're sending me a
brand new tower, and when it gets here I'm sending back the one I have
now. They said it will be shipped via overnight either today or
tommorrow morning. This is what I settled for when I was transfered
customer returns from software support.
Here is what happened when I talked to software support... After being
transfered a couple of times I got a hold of a woman named Laura. I
explained my problem and she asked me if I purchaced the software
support package. I said no, I just got the 1 year standard package.
She said in order to help me I would have to order a software support
package and she would be happy to explain all the availiable offers. I
asked if she was telling me I had to spend more money on a $1500
system to fix a problem that shouldn't have been there to begin with.
She said no and that I shouldn't put words into her mouth. I said
please transfer me to Returns so I can send back your $1500 piece of
crap and I assured her that Gateway would be happy to have my
business. She said (and I swear this is true) that Gateway would
charge me a dollar per minute for software support. I asked if she was
serious and she explained that she was. I said that this is exactly
what I was talking about, and yes, I still want to return my $1500
piece of shit. She said have a good day and patched me through to
Returns.
The lady who answered the call there explained that the return desk
wasn't open until 9 and was there anything she could help me with. I
told her that I have a brand new $1500 computer that doesn't work and
that Dell has the absolute worst technical and customer support I have
ever had the displeasure of dealing with and the fact that I even had
to wait to return this damned thing further expresses my unhappiness.
Then without even asking what my actual problem was she wanted to know
if I would except a system exchange. I agreed and she appologized over
and over and explained that my new computer was being built as we
spoke and it would be shipped overnight express asap.
I know I should have asked for more, but I was so relieved that this
would be settled that I didn't say anything else.
|
