Post #180072 by kaiTheGuy on Tue, Aug 16, 2005 1:24 PM

Remember that CrAzY auction for the two Luau 400 mugs? Well, the buyer has decided that they aren't as described, with excessive wear & a repair to one of the mugs, and she would like a refund. She sent along HUGE fuzzy pictures of extreme close-ups that didn't help much.

I am not a genius, so it's possible; I give her the benefit of the doubt. I advertised that I didn't even wash the mugs and they were a bit gungy in & out, MAYBE I missed something. Buyer is an elite Tiki collector; I'm used to selling $5 mugs.

As seller, I said "Okay", send them back for an inspection, and if the problems you say are indeed fact, I will refund all - even the return shipping.

Then I get this e mail from the buyer:

"As you know I am deeply upset about this transaction. I had a very sleepless
night worrying about it. I've purchased a lot of things from ebay and have
never had any trouble. Maybe I'm really lucky? Or maybe it's Karma? I don't
know but I do want to be fair about this. And I don't think it is fair the
way you didn't disclose the repaired and deeply gouged condition of these
mugs and by not promptly refunding my money.

In the message below I requested a refund to my paypal account. I haven't
seen it yet. I'm not at all comfortable with this situation. This is a lot
of money to have tied up. If you don't feel comfortable refunding the entire
amount, hold back some. If you hold back $100.00 I think this is more that
the mugs are worth but again I want to be fair and reasonable.

Please let me know what you are going to do. If I don't see the paypal
credit by close of business today I have no other choice but to file a
paypal dispute. I don't want to resort to this, but will if necessary."

I told her to file her complaint if it makes her feel better.

What do you think, people? We both have decent feedback, and I don't suspect a scam on her part.... but I do refunds by the book, not piecemeal. Is that so unreasonable? I SWEAR ON MY KID I didn't knowingly misrepresent these, and I resent her

"I don't think it is fair the
way you didn't disclose the repaired and deeply gouged condition of these
mugs"

comment, and I feel that I offered her the most prompt and efficient refund within the perameters of good business and common sense.

look at the pics; I THINK I see the damage, but really, that isn't even the issue at this point:

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=7704650862&rd=1&sspagename=STRK%3AMESO%3AIT&rd=1

Hopefully she reads this & takes comfort in the fact that I am publicly advertising this matter, but I believe I am within my rights to demand a return before a refund is given.

Your thoughts?