Post #180093 by Doctor Z on Tue, Aug 16, 2005 2:49 PM

Oh, yeah - that's got "Buyer's Remorse" written all over it! Never EVER send out or refund ANY money until you've got the mugs back in your possession. That whole 'give me a partial refund or else I'll file a claim' sounds pretty lowball for such an 'elite' collector. It's either a full refund (minus shipping, naturally) or not - no middle ground! If she decides to file with PayPal, she will have to provide 'outside verification' that the mugs are not as you describe them - and that is a big hassle she'll probably want to avoid. ("Please be prepared to submit a letter of inauthenticity from a reputable expert who can substantiate your claim. This letter should be on official letterhead and include contact information so that we may discuss your case with the expert if necessary.") And as others have said, look at how many folks were willing to pay more than $100 for them. If/when you get the mugs back, offer them to the next highest bidder (which is legal under eBay's guidelines) for a bit lower than the price they bid and I'll bet they'll snatch 'em up! Or re-list 'em separately and you may make even more!

Good luck!