Post #216485 by Bargoyle on Wed, Feb 22, 2006 7:36 AM

Hey Ben,

sorry to hear about the "total loss" of the carving. He was a beaut.

Everyone here has given such great advice and I completely agree with the advocate idea.

Here's my 2 cents....we ship a TON with ups and fedex (about 200 packages a day...tractor trailer comes in and takes the stuff away) and because of this high volume, we're given "preffered customer" status...whatever that means.

The only benefit I see to our "preffered" status, is that for UPS I have a direct line to a CSR (no such luck with Fedex or I'd give it to you!) and anytime a problem arises, I call the csr or our sales rep, and it gets solved, and solved quick.

I realize you arent shipping to this magnitude, but if you used a mailboxes etc, or a fedex store to ship it, THEY certainly have that kind of clout. If you shipped it on your own, it might be a little harder to get any results.

If you used a shipping store, I'd go right down there and refuse to leave until you're satisfied with an answer. If you don't get one by day's end, come back the next day with a camera crew (even if you just have some friends dress up & play newsman!!).

If you shiped it on your own, I might be able to help if you want to give me the tracking number. I'm not sure.... because I'm not the shipper or the recipient they may not share any info with me.

Best of luck, and don't give up!

.

[ Edited by: Bargoyle 2006-02-22 07:37 ]