Post #217238 by Benzart on Sat, Feb 25, 2006 6:04 AM

Usually I DO place a business card inside with a packing slip or invoice, but I get lazy sometimes and put Nothing inside this time. . Of ALL Times.
When Peggy heard the package was "Damaged and Discarded", She was genuinely Flabbergasted. She said, We Never discard packages and couldn't believe they gave that conclusion.
They opened the box to Hopefully find some information inside that would send the tiki on his way. I Believe the tiki was packaged very well and securely.
Once I had Peggy on the phone I felt 99% comfortable there was No malcontent and that the tiki was safely on its way. I reserved the last 1% for when he arrived at Foamy's home.
Foamy, in the meantime has been Very upset about the whole deal. Sick about losing #500, about Losing his Benzart before he even got it, Angry at the thought of some crook laughing and enjoying His tiki in their living room. HAPPYHAPPYHAPPY can only Begin to describe the feeling I got from his first email after tracking down the tiki.
Perhaps he will chime in here and give us His side of the story.
I know it really was a wild emotionally roller-coaster ride for me and Sherry dealing with Customer service, which should be Re-Named to something more appropriate.
Bananabobs assessment was right on, I think and the ONE thing that would have prevented this was another address and contact info somewhere else on or in the package, so I take responsibility. FedEx/s failure was their lack of communication between Customer service and the FedEx offices.

LESSONS LEARNED.