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Beyond Tiki, Bilge, and Test / Bilge / Customer Service (rant & rave)

Post #303974 by VampiressRN on Fri, May 4, 2007 6:52 AM

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HAHAHA.....that is funny about the dropped keys, cause those guys are like Vampires, in one place now, and in a split second, acres away breathing down your neck, trying to lure you in.

My ex used to use this approach and it was all a game to him....walk on the lot, look at the car you want to buy, walk around it, look at the sticker in the window, then shake your head in disbelief and look sadly at the ground. By this time the salesman would be by his side and blurt out "sticker shock eh?" The ex would then say, "yeah, boy I really wanted one of these too, but way out of my price range." Hours later we would be driving away in the new car. I never knew it until years later, but he had done all the up front planning for the whole thing, he knew about the car, knew what kind of price he could get, knew what he could get for his car, and had all the finances figured out before hand. I think he liked buying cars. On the other hand, I hated being at the dealership for 4 hours dickering over the price.

Another place that is terrible for customer service is Home Depot. They used to be very good when they first opened up....you could find a salesman and ask him and questions and actually get a decent answer and linked to the product you wanted right away. Well, that is not so today. You have to walk all over to try to find a salesman, and then they typically reply "oh, I don't work in this department, I'll send so-and-so over and they can help you." But even when you get the right person, they are not always secure in the information they give you. I shop at Lowes now, so hopefully they won't loose their edge.