The Tonga Room and Hurricane Bar ( *Image Heavy* ), San Francisco, CA (restaurant) - Locating Tiki

J JenTiki Grand Member (1 year) Home of the best rum collection in NC Joined: Jun 16, 2006 Posts: 2336	J JenTiki Posted posted on Wed, Aug 27, 2008 4:55 PM On 2008-08-27 15:32, TikiGardener wrote: I have, so far, not had a bad service experience at The Tonga Room. Sorry you did. Did you talk to anyone in a supervisory role? Talk to someone further up the customer service chain of command? They tend not to like complaints... and usually if you are cogent and not too frothy at the mouth, they tend to be agreeable folks. Sometimes issuing freebies and possibly passing it down the chain of command so that the staff buck up and work on their people skills. It is after all a people oriented business, and nobody likes to be unemployed. Actually, yes, I have spoken to people further up the chain of command, AND their bosses. Got the same line of crap from all of them. Got me nowhere, even when I suggested that my group of 16 people would be inclined to take our business elsewhere without ordering a single drink. Even when I'm in a small group of 2 or 4 people, the server frequently gets the order wrong, and takes ages to come back to take an order for a second round, conveniently waiting until a minute or two past 7:00 when Happy Hour prices end. My poor service experiences at the Tonga Room are definitely more the rule, rather than the exception. If it had been a one-time thing, I wouldn't have bothered posting about it here.

On 2008-08-27 15:32, TikiGardener wrote:
I have, so far, not had a bad service experience at The Tonga Room. Sorry you did. Did you talk to anyone in a supervisory role? Talk to someone further up the customer service chain of command? They tend not to like complaints... and usually if you are cogent and not too frothy at the mouth, they tend to be agreeable folks. Sometimes issuing freebies and possibly passing it down the chain of command so that the staff buck up and work on their people skills. It is after all a people oriented business, and nobody likes to be unemployed.

Actually, yes, I have spoken to people further up the chain of command, AND their bosses. Got the same line of crap from all of them. Got me nowhere, even when I suggested that my group of 16 people would be inclined to take our business elsewhere without ordering a single drink. Even when I'm in a small group of 2 or 4 people, the server frequently gets the order wrong, and takes ages to come back to take an order for a second round, conveniently waiting until a minute or two past 7:00 when Happy Hour prices end. My poor service experiences at the Tonga Room are definitely more the rule, rather than the exception. If it had been a one-time thing, I wouldn't have bothered posting about it here.

Post #404550 by JenTiki on Wed, Aug 27, 2008 4:55 PM