Post #448091 by TikiShopPua on Sun, Apr 19, 2009 10:32 AM

The hubby and I made a reservation in the dining room at 5:00 (knowing that it was probably going to be packed and crazy during the show) and had EXCELLENT service. We actually assumed that it was just the show being advertised and not so much a "dinner show", so we didn't expect dinner service would be provided. I'm glad we made that assumption now!

The food was delicious (best Opaka Paka and scallops!), hot and served quickly (Mahalo Christopher!) It was a nice, leisurely start to a great evening. I do admit that the Mai-Tais were MUCH better a few weeks ago when it was Kona...in fact, they were FABULOUS. We didn't like the Mai-Tais and switched to Cherry Blossoms (bartender recommendation) which tasted EXACTLY like the Mai-Tais (not good). Then started filling our Shakatiki mugs with Primo or rum and cokes and were very happy.

Once we got into the showroom, we patted ourselves on the back for having gone early (as was recommended on the thread yesterday) because we saw how "in the weeds" they were. We could see that people weren't happy with the service and how long they had to wait for their meals. I honestly don't think the staff was expecting to serve meals back there. But that's just my take on it after twenty years in food service.

I think we should cut them a little slack. It's a new transition and transitions are difficult. I think they got unexpectedly slammed. I won't have a problem going back, and look forward to regular visits. Again, we thought the food and service in the dining room was excellent. We'll definitely show them some Aloha!

It was a great night, with great people, and awesome music (Mahalo Tikiyaki!).

[ Edited by: TikiShopPua 2009-04-19 11:32 ]