Post #623983 by Boscorooty on Tue, Feb 7, 2012 1:35 PM

"Hello - really - you post this corrispondence on a public website? Really?

Well, if we must air our dirty laundry in public -

The vinyl record which is the subject of this communication does NOT skip - both sides, none of the songs. I played it all the way through.

However, the record was returned dirty filthy with the addition of numerous fingerprints and smudges. Someone doesn't know how to take care of a record."

WOW just absolutely, despicably, bad customer service from Lee.

I have a collection of over 150 Polynesian records from the 40's to the present, all of which play perfectly. As I said, YOUR poorly pressed disc skipped, on both sides, on an ION usb turntable, and a $600.00 audiophile grade Thorens TD-145 which had recently been professionally restored with a Bang and Olufsen cartridge. In both cases, the LP skipped, in exactly the same spot.

As for your claims of returning a dirty disc? Plain and simple, B.S. The record was returned EXACTLY as received. Don't like it? Ship a better product. I've been collecting rare vinyl for over 25 years. Believe me, I know how to handle it. I also know how to spot a shoddy pressing when I see it.

Given the absolutely atrocious attitude your company has displayed from the very beginning of this matter, starting with your insipid "take a picture of it" and "that record was factory sealed" replies, right through to your refusal to replace the record as promised, I'd suggest that DIONYSUS is raising the red flags, not me. I've never dealt with a record company that has treated me this poorly before, and never before have I been forced to complain on a third party's forum. Maybe you're too small of a company to care, but customer satisfaction matters. The way you've handled this indicates that either you have no concept of, or interest in, customer service.

That you've lost money on your server is not your customer's problem, plain and simple. I feel for you, but you act as though demanding what I paid for is somehow my fault. If you can't supply the downloads as promised, don't advertise them.

As for airing our dirty laundry on this forum, well, mine's not dirty. If you don't want people seeing your reticence in the matter, that speaks to the way you run your business. If, in the beginning, Dionysus had simply said, "sorry, ship it back for a refund or replacement" it never would have been brought up here.

This matter was aired on this forum precisely because you were unwilling to handle it professionally on your own. I'd advise anyone who's thinking about purchasing ANYTHING from your website to think twice, since Dionysus will meet any potential problems with attitude and vitrol, NOT service.

P.S. acting as though refunding my money is some kind of grand gesture, when you're refusing to ship the product I ordered? Childish and sad.

[ Edited by: boscorooty 2012-02-07 13:56 ]