Post #623984 by tiki mick on Tue, Feb 7, 2012 1:58 PM

I don't know who is right or who is wrong here....but I spent a 1000 years in retail management...and the golden rule was: The customer is ALWAYS right, even if they are actually wrong!

This was based on the theory that to give a client a refund with no excuses or stipulations was always more profitable and less work and hassle in the long run.

but to question a client/customer, basically calling them a liar or making them prove their case through a photograph.....this is normally unheard of anywhere except in some Pho restaurant in little saigon...totally unproffesional and uncalled for.

If those are the real emails we just read....I would never do business with them. never.

When I have a problem with Amazon orders, I am refunded promptly, no questions asked. That's pretty much standard.

When I was a restaurant manager, and a customer showed me their mostly finished plate and then told me the food was bad.....I offered a refund, no questions asked. A refund, and an apology. The refund and apology would cost me far less then the havoc I knew that customer would later throw my way.

Now, if this is the 3rd time the same customer has pulled this stuff, then they are a scam artist...and that's different. Bootscooty, is there more to the story then you are telling? Did you have any previous dealings with this company where you wanted a refund?