The Beachcomber Trio Live at the Kahiki - Tiki Music

TM tiki mick Tiki Socialite SOCAL Joined: May 12, 2004 Posts: 4094	TM tiki mick Posted posted on Wed, Feb 8, 2012 7:52 AM Bootscooty, I am 100% with you on this one, and the "yawn" comment just sealed the deal. No reason for a retailer to take that attitude with a customer. As for the hard drive issue, I can understand that. One also cannot return underwear or sax reeds. But a musical product that does not work should have been refunded. The FIRST reply should have been: I am truly sorry you were not satisfied with your order. We at Dioynsus records always keep our customer's satisfaction as our priority. We will be sending you out a pre-paid return carton, so you can send us the item you ordered. Apon receipt, we will either locate a replacement or issue you a refund or exchange for another item of equal price. We look forward to doing business with you in the future. Now, how hard was that?

Bootscooty, I am 100% with you on this one, and the "yawn" comment just sealed the deal. No reason for a retailer to take that attitude with a customer.

As for the hard drive issue, I can understand that. One also cannot return underwear or sax reeds.

But a musical product that does not work should have been refunded.

The FIRST reply should have been:

I am truly sorry you were not satisfied with your order. We at Dioynsus records always keep our customer's satisfaction as our priority. We will be sending you out a pre-paid return carton, so you can send us the item you ordered. Apon receipt, we will either locate a replacement or issue you a refund or exchange for another item of equal price. We look forward to doing business with you in the future.

Now, how hard was that?

Post #624086 by tiki mick on Wed, Feb 8, 2012 7:52 AM