Post #747956 by The Golden Tiki on Mon, Jul 27, 2015 12:17 PM

Thank you for the brutally honest review. It's reviews like this that I appreciate more than lip service. I'm not trying to make excuses however in our defense I would like to better clarify a few things. First of all , whatever you spent I would like to refund. Second , if you care to give us another chance I would like to comp you a few rounds of drinks. If you did end up getting drinks they most likely weren't the best representation based on the over crowded night .

You came on our first night . It was our "soft opening " not Grand Opening. It was designed as a stress test to make adjustments. We failed miserably . Unfortunately , we were overun from 6pm on . We did a friends and family free drinks ( the beer was donated for that party.. We are a tiki bar and I too cringe when people order beers cause I'm a purest . But , none the less it was a gift and we didn't want to be rude. We did over 500 people from 6pm to 8pm . Friends and Family leaked out and turned into a circus . Hence why the parking lot was a zoo. We offer free valet around back just FYI. And to make things worse our AC went out at opening . Murphy's law .. Just my dumb luck . It too has been fixed and cool breezes are ahead .

Here's a few more points ..

(1) I can't stand the gambling TV either . Fricken sucks ass :wink: we are taking it down . If I could I would get rid of all gaming . Unfortunately , in Vegas it's a necessary evil for a 4000 sq ft bar to survive 24/7 operation. We were going to play visuals but didn't want the Frankie's comparison right of the bat.

(2) the last thing we want to be labeled is a douchey vegas nightclub . I'm sorry the music was too loud . It was Dj Rex Dart who is probably the coolest DJ vegas has to offer , and he's pretty darn good compared to other lounge / exotica DJ 's nationally . He wasn't playing club music but he did play exotica in the beginning of the evening and as the night progressed he played surf , surf goth , rockabilly , swing , punk, rare groove , soul , funk, and other obscure and intelligently programmed music. We got other complaints about his volume and have since made adjustments .

(3) yes we are a big tiki bar with headhunter village and 20 foot waterfall, Pirate's Lair and Mermaid Cove. We've tried our best to create intimate spaces , and are still doing that . We were designed by tiki diablo in conjunction with Oceanic Arts . There's no better names in the business . The amount of detail is extraordinary actually and yes wasn't done at opening . We were laying our wooden floor up to 11pm in the pirate room. Our lamps , masks and various art pieces are right from OA and are in Trader SAMs and The Enchanted Tiki Room. We just added two Enchanted Tiki Room drummers last night. We also have an animated talking tiki God and animatronic pirate Skeleton in the Pirates Lair. Frankie's is awesome . We love them . But , to compare 1200 sq feet to 4000 isn't really fair . Some people prefer dive bars ( I'm actually and old punker and I'm a dive bar lover. Others prefer something truly unique , like Disneyland..well maybe a poor man's Disneyland , but I think we've done an amazing job with the design. They do their thing . We do ours . Bamboo Ben did a great build . We did a 4 month build in 2 months . So yes it was down to the wire . Unfortunately , we set our date too soon and because of people like you who traveled from out of town we decided not to cancel . Which hindsight is 20/20 we should have done. First impressions right ?

(4) the last two nights of our first three nights of business have been packed but not crazy like you walked into. That was just a rare fluke. We have gotten 100's of positive reviews but as I said I actually value reviews like yours more. Gives me a chance to hear your concerns and try and earn back your respect. I would like us to be lifelong friends . We hear you loud and clear . We are addressing . We will work on the changes you suggest . We are hard core tiki lovers too. Our hearts and souls are into this . We have invested everything . We strive to be the best . It sure won't get worse . Let me know how I can make you happy :) they say you can't make everyone happy . I'm more of an optimist and think that I can. Feel free to text or call me direct 7028093636
Grand Opening is August 22nd . You are my guest , although the 23rd would probably be less of a shit show again :) if you see me at Tiki Oasis before then please say Hi. I'll buy you a drink there too . You can never have enough cocktails
Mahalo

Branden
Managing Partner
The Golden Tiki
Chinatown - Las Vegas

Please forgive typos . Typing on my phone in the darkness of the island

[ Edited by: The Golden Tiki 2015-07-27 12:28 ]