Post #80613 by CheekyGirl on Fri, Mar 12, 2004 11:22 PM

I know this is not related to ITD, but I need to vent here. I'm still upset at Sam's. I made reservations at Seafood Sams (last time the group was going back in 2003) I then got a call from an employee of Sam's (Bartender) for my credit card info in order keep the reservation--which I gave him.

A few days later, I added another person less than 24 hours prior to the show.

As it turned out, I couldn't make it, so I called Sam's to let them know. The woman who answered (who ended up being the manager) advised me of the 48 hour cancellation policy. I let her know that:

1. I was never advised of the policy and
2. the second reservation was made less than 24 hours prior to the show.

She said she would get back to me--never did and charged my credit card $68. I'm still peeved about that--had I known they were going to charge me--I would have called and let two TC'er to go an enjoy a show and food on me.

At the very least, she should have called me back or just charged me for one reservation.
I thought it was really bad customer service.